Application Close Date - March 28, 2025

Senior Knowledge Management Officer

  • Full Time
  • Abuja
This role is for a motivated Knowledge Management professional to provide leadership for the development and implementation of a robust knowledge management strategy for a Government agency. This role requires a deep understanding of Government operations and the unique landscape. Demonstrated knowledge of the use of traditional and digital tools for capturing, sharing, and managing knowledge with internal and external stakeholders is key. The ability to coordinate cross-functional teams in the agency and work cross-culturally will aid achievement of the strategic goals. You will be responsible for creating knowledge management products such as policy briefs, learning briefs, publications and other content that demonstrate thought leadership of the Agency in primary healthcare, and disseminate same on diverse platforms to internal and external stakeholders. Your emotional intelligence and positive attitude will help you gain the trust of leadership, colleagues, and external parties as may be required. Exceptional communication and writing skills, and experience in knowledge management are important qualities. This position works with and closely supports the Agency’s technical departments and Public Relations unit to provide visibility around the Agency’s efforts, promote learning and amplify the positive image of the Agency. This position is on secondment to one of the prominent

Responsibilities

 Knowledge Management Strategy

  • Develop and manage archival systems and repository for storage of knowledge products that assist staff to easily access and use data, learning, knowledge (internal and external) to inform decision making, planning, implementation of activities, research and learning.
  • Work with the staff to ensure documentation and timely archiving of all resources including communication materials, success stories, photographs, reports and databases
  • Lead on the development and operationalization of a comprehensive knowledge management strategy and framework for the NPHCDA that connects content development and engagement strategies for timely and effective information delivery
  • Synthesize, organize and disseminate knowledge to enhance effectiveness of programs and strengthen thought leadership, utilizing innovative tools and platform to aid research, learning and decision-making.
  • Coordinate the production cycle for knowledge management products, including print, audio-visual and digital versions and support the generation of knowledge management products that demonstrate learnings
  • Provide support to staff on data visualization and utilization
  • Develop and implement activity specific documentation plans to harvest outputs for the development of knowledge management products
  • Facilitate experience sharing and knowledge acquisition through organizing learning and dissemination events that promote knowledge diffusion and collaboration among internal and external stakeholders
  • Collaborate with the communications team to identify and support strategic knowledge dissemination and learning opportunities through conferences, publications, and other learning events.
  • Strengthen the capacity of staff on application of knowledge management approaches including knowledge creation, knowledge translation and dissemination
  • Provide quality assurance of content disseminated through all knowledge management platforms
  • Implementing strategies to promote diversity, equity, and inclusion in knowledge creation and dissemination processes

 Support to the Office of the Executive Director

  • Work closely with ED and his immediate team to provide technical oversight and QA to all Knowledge Management functions
  • Provide advice on key strategic activities that can be leveraged to showcase the efforts of the Agency

Reporting and Documentation:

  • Review reports, case studies, and success stories that highlight the Agency’s work in current health reforms and improving quality of PHC
  • Document lessons learned and best practices in the Agency’s communications, and advocacy efforts to support research, learning and policy documents.

 Qualification 

Essential Skills Knowledge and Expirience

  • MA/BSc in Communications, Knowledge Management, Information Management, Public Relations, Social Science or similar relevant field. Post Graduate Degree in Knowledge Management, Information Management, or its equivalent is an advantage
  • Minimum of 5 years of experience in knowledge management, organizational learning, or communications, preferably in the public health or NGO sector.
  • Strong understanding of the Nigerian landscape and context for primary healthcare.
  • Excellent written and verbal communication skills with a proficient command of English language.
  • Experience in developing/managing knowledge management systems/programs
  • Strong analytical skills and experience in data visualization to simplify complex information and present in formats that are easy to understand
  • Experience and knowledge in copywriting, proofreading and editing is a requirement.
  • Demonstrated advanced critical thinking and problem-solving skills.
  • Significant experience in writing, documenting success stories and coordinating learning sessions/events
  • Experience working with a diverse, multi-divergent, multicultural team
  • Outstanding organizational and time-management skills
  • Leadership skills, diplomacy, and tact
  • Computer Skills – To perform this job successfully, excellent computer proficiency, with the ability to navigate the internet and email software; and good knowledge of MS Suite
  • Ability to work independently and as part of a team

 Desirable Skills, Knowledge, and Experience:

  • Strong understanding of the Nigerian PHC ecosystem.
  • Ability to write clear, concise, and engaging content.
  • Strong organizational, documentation and facilitation skills.
  • Familiarity with writing styles.
  • Ability to meet tight deadlines.
  • Fluency in English and at least one Nigerian language.

About NPHCDA

The National Primary Health Care Development Agency (NPHCDA) is a parastatal of Nigeria’s Federal Ministry of Health. The Agency was established in 1992 and merged with the National Programme on Immunization (NPI) in 2007.

Since its inception, the Agency has made remarkable and innovative progress in the development of primary health care and improving the health and quality of life of Nigerians especially in developing communities

Our purpose is to provide technical directions for the development of primary health care in Nigeria. With a vision to make primary health care services available to all in Nigeria. We do this by providing technical and programmatic support to states, LGAs, and other stakeholders in the functioning, planning, implementation, supervision and monitoring of primary health care services in Nigeria. In pursuance of our overall mission, the NPHCDA strives to fulfil these seven corporate goals: Control Preventable Diseases; Improve access to Basic Health Services; Develop high-performing health workforce Strengthen Community Engagement; Strengthen the institution; Strengthen partnerships; and Improve quality of care.

About CCSI 

The Centre for Communication and Social Impact (CCSI) is a leading social and behavior change (SBC) organization with expertise in utilizing research evidence to implement effective strategies that address barriers preventing designated audiences from adopting recommended behaviors. Registered in 2001 as a Non-Governmental and Not for not-for-profit organization with the Corporate Affairs Commission of Nigeria, CCSI continues to work towards being the center of excellence in strategic communications in Africa. Driven by values of integrity, passion, care, innovation, and excellence, CCSI focuses on the central role of strategic communication to impact behaviors, build brands, and provide technical leadership in health and social development.

CCSI is an inclusive organization and welcomes applications from under-represented and intersectional groups including persons with disabilities. We are seeking people from different backgrounds, cultures, age, experience and identities, to provide a wide range of experience, ideas, views, and insights into the strategy, policies, culture and ambitions of CCSI

As an organization, we are committed to ensuring the safety of those involved in our work. Our priority is protecting everyone who comes in direct or indirect contact with our organization. We have a zero-tolerance approach to abuse and exploitation by any of our staff, representatives, or partners. We commit to ensuring that those who work with CCSI or on our behalf can work in an environment that is free from harm.

Application Review and Deadline
Applications will be reviewed on a rolling basis, and the position may be filled before the stated deadline. Interested candidates are encouraged to apply as soon as possible to ensure consideration.

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