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Application Close Date - October 24, 2025

Senior Knowledge Management Officer

  • Consultancy – (3 month renewable)
  • Abuja
This role is for a motivated Knowledge Management professional to provide leadership for the development and implementation of a robust knowledge management strategy for a specialized portfolio. Demonstrated knowledge of  using traditional and digital tools to capture, share, and manage knowledge with internal and external stakeholders is key. The ability to coordinate cross-functional teams and work cross-culturally will aid the achievement of the strategic goals. You will be responsible for creating knowledge management products such as policy briefs, learning briefs, publications and other content that demonstrate thought leadership for the portfolio around  primary healthcare, and curate messages for dissemination on diverse platforms to internal and external stakeholders. Although this position is supporting a specialized portfolio from CCSI,  it will be necessary to be able to work under pressure and leverage  emotional intelligence and positive attitudes to gain the trust of  and stakeholders as needed. Exceptional communication and writing skills, along with  experience in knowledge management are important qualities. This position works with and closely supports CCSI’s in-house team directly supporting this specialized portfolio to to provide visibility around the  efforts, promote learning and amplify the positive image of -Stakeholders as required. This position holder will work closely with the

Responsibilities

 Knowledge Management Strategy

  • Develop and manage archival systems and repository for storage of knowledge products that assist staff to easily access and use data, learning, knowledge (internal and external) to inform decision making, planning, implementation of activities, research and learning
  • Work with the staff to ensure documentation and timely archiving of all resources, including communication materials, success stories, photographs, reports and databases
  • Lead on the development and operationalization of a comprehensive knowledge management strategy and framework that connects content development and engagement strategies for timely and effective information delivery
  • Synthesize, organize and disseminate knowledge to enhance effectiveness of programs and strengthen thought leadership, utilizing innovative tools and platforms to aid research, learning and decision-making
  • Coordinate the production cycle for knowledge management products, including print, audio-visual and digital versions and support the generation of knowledge management products that demonstrate learnings
  • Provide support to staff on data visualization and utilization
  • Develop and implement activity-specific documentation plans to harvest outputs for the development of knowledge management products
  • Facilitate experience sharing and knowledge acquisition through organizing, learning and dissemination events that promote knowledge diffusion and collaboration among internal and external stakeholders
  • Collaborate with the communications team to identify and support strategic knowledge dissemination and learning opportunities through conferences, publications, and other learning events
  • Strengthen the capacity of staff on application of knowledge management approaches, including knowledge creation, knowledge translation and dissemination
  • Provide quality assurance of content disseminated through all knowledge management platforms
  • Implementing strategies to promote diversity, equity, and inclusion in knowledge creation and dissemination processes
  • Conduct audits on the repository

 Reporting and Documentation:

  • Review reports, case studies, and success stories that highlight work in current health reforms landscape
  • Document lessons learned and best practices in institutional communications, and advocacy efforts to support research, learning and policy documents.

 Qualification 

Essential Skills, Knowledge, and Experience

  • MA/BSc in Communications, Knowledge Management, Information Management, Public Relations, Social Science or a similar relevant field. Post Graduate Degree in Knowledge Management, Information Management, or its equivalent is an advantage
  • Minimum of 5 years of experience in knowledge management, organizational learning, or communications, preferably in the public health or NGO sector.
  • Strong understanding of the Nigerian landscape and context for primary healthcare.
  • Excellent written and verbal communication skills with a proficient command of the English language.
  • Experience in developing/managing knowledge management systems/programs
  • Strong analytical skills and experience in data visualization to simplify complex information and present it in formats that are easy to understand
  • Experience and knowledge in copywriting, proofreading, and editing are a requirement.
  • Demonstrated advanced critical thinking and problem-solving skills.
  • Significant experience in writing, documenting success stories and coordinating learning sessions/events
  • Experience working with a diverse, multi-divergent, multicultural team
  • Outstanding organizational and time-management skills
  • Leadership skills, diplomacy, and tact
  • Computer Skills – To perform this job successfully, excellent computer proficiency, with the ability to navigate the internet and email software; and good knowledge of MS Suite
  • Ability to work independently and as part of a team

 Desirable Skills, Knowledge, and Experience:

  • Strong understanding of the Nigerian PHC ecosystem.
  • Ability to write clear, concise, and engaging content.
  • Strong organizational, documentation and facilitation skills.
  • Familiarity with writing styles.
  • Ability to meet tight deadlines.
  • Fluency in English and at least one Nigerian language.

About CCSI 

The Centre for Communication and Social Impact (CCSI) is a leading social and behavior change (SBC) organization with expertise in utilizing research evidence to implement effective strategies that address barriers preventing designated audiences from adopting recommended behaviors. Registered in 2001 as a Non-Governmental and Not for not-for-profit organization with the Corporate Affairs Commission of Nigeria, CCSI continues to work towards being the center of excellence in strategic communications in Africa. Driven by values of integrity, passion, care, innovation, and excellence, CCSI focuses on the central role of strategic communication to impact behaviors, build brands, and provide technical leadership in health and social development.

CCSI is an inclusive organization and welcomes applications from under-represented and intersectional groups including persons with disabilities. We are seeking people from different backgrounds, cultures, ages, experiences and identities, to provide a wide range of experience, ideas, views, and insights into the strategy, policies, culture and ambitions of CCSI

As an organization, we are committed to ensuring the safety of those involved in our work. Our priority is protecting everyone who comes in direct or indirect contact with our organization. We have a zero-tolerance approach to abuse and exploitation by any of our staff, representatives, or partners. We commit to ensuring that those who work with CCSI or on our behalf can work in an environment that is free from harm.

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